Shipping & Orders Policy

Medical Disclaimer:

Products sold by Institute for Progressive Medicine are not intended to diagnose, treat or cure any illness or disease. The content and recommendations contained on this website and product information pages have not been reviewed by the U.S. Food and Drug Administration (FDA) and are solely the opinion of the authors. Content contained on this website is not a substitute for professional medical advice, diagnosis or treatment. Never increase, reduce or discontinue any medication or treatment without first consulting your doctor.

 

Shipping and Ordering Policy:

We use USPS or UPS to ship our orders depending on the weight, size and destination. If you provide a P.O. Box delivery address, we will use USPS to ship your order. A telephone number must be provided by you at checkout to provide to the shipping carrier. Some products are unusually heavy and cannot receive free shipping. These will be clearly noted on the online store. The price of ground shipping from the Institute for Progressive Medicine Supplement Store is as follows:

  • California Orders Under $150.00            $7.95
  • Out of State Orders Under $150.00        $8.95
  • Orders of $150.00 or more (US only)      FREE GROUND SHIPPING!
  • Canadian orders flat shipping rate          $25.00**

**Please note that there may be customs and duty charges for orders mailed to Canada. IPM cannot be responsible for these fees and does not have information about them amount assessed for customs and duty fees. CLICK HERE for a Canadian Government Customs Calculator.

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Shipping to Canada and International Shipments
There will be a flat-rate charged on orders to Canada as posted above. Any duty and tax to be paid for an order is the responsibility of the customer to pay. Duty and tax is not included in the shipping charge and will be billed to the customer separately. The Institute for Progressive Medicine Store does not ship to international locations other than Canada at this time.

Methods of Payment
The Institute for Progressive Medicine Store accepts Visa, Mastercard, Discover, and American Express credit cards. We also accept PayPal as a method of payment online.

Shipment Timing
Orders placed by 11:00am CST usually ship the same day, Monday through Friday. Shipments do not go out Saturday or Sunday, and all orders received over the weekend (after 11:00am CST Friday – Sunday) will not be processed until the following Monday morning. Orders will not be processed and shipments will not be sent on company holidays. We maintain most product items available in our store inventory. Occasionally an item will be out of stock when an order is placed. In this case the order will not ship until the back-ordered item are received in our office. If this is more than an extra day or two from the time you place your order, you will receive an e-mail from us detailing when the products will be shipped and any other special situation regarding your order. If you have any questions on back-ordered products, please call our office at (949) 600-5100.

Insurance and Signature Required Delivery
We may insure packages at our discretion. We may require signature on any shipments over $500 USD.

Lost or Damaged Shipment
Call us at (949) 600-5100 during our normal business hours – Monday-Friday 8:00am-4:30pm PST and we will help you with any lost or damaged shipment

Cancel or Edit Your Order
If your order has already been processed, you will not be able to cancel or edit it. You may refuse the package or return it unopened. Any refused or cancelled order that has shipped is subject to a 10% restocking fee, plus actual shipping fees and/or return shipping fees. We cannot be responsible for any refused packages that do not arrive back at our facility. Call us at (949) 600-5100 during our normal business hours – Monday-Friday 8:00am-4:30pm PST.

Prop 65 Notification Information (for California residents only)
Some products on our website are required by California State law to carry a Proposition 65 notification. These products can be identified after August 30, 2018 by a link either on the product page or on the order page before you place your order. As a note, most products that carry this Proposition 65 notification have even fewer heavy metals or toxic materials than an average serving of organic spinach or watermelon.
For more information on Prop 65, CLICK HERE.

Resales Prohibited
Reselling products purchased through IPM’s online store is strictly prohibited. This includes direct resales or sales via online services such as Amazon, Ebay, or Craigslist. Reselling products purchased from the IPM online store violates the sales agreements that we have with most of our manufacturers. If it is discovered or suspected that a customer is engaging in resales of products purchased through our online store, all pending orders will be refunded and canceled.

 

Returns:

The Institute for Progressive Medicine Online Store staff is committed to providing you with physician-quality products and outstanding customer service. Your total satisfaction is our goal.

Unfortunately, due to the nature of the products we sell, we are unable to accept open items for return. If you would like to return an unopened item or if you have received a damaged or defective item in a shipment, please contact us via email when you receive your package and within 15 days of the date of purchase. Please include the following in your return request:

  1. Your name
  2. Your original order number
  3. What products you want to return
  4. What the problem is

If your return request is within the allotted time, we will mail or e-mail you a return label for you to send in your return. You can expect a credit back to the original credit card used on your order (minus shipping charges) usually within 2-5 business days after we receive your return. We cannot be responsible for any items returned to us that do not arrive at our facility. For returns of damaged or defective product we will replace the product or issue a full refund at your request.

e-mail: orders@iprogressivemed.com
Tel: 949-600-5100 (M-F 8:00am-4:30pm)

 

Heat Sensitive Products and Storage FAQ:

Many patients and customers ask us about the proper storage and shipment of heat sensitive products. We have added some FAQ questions to provide some answers here. If you have additional questions, please call us at 949-600-5100 or e-mail orders@iprogressivemed.com

Q: What are some examples of heat sensitive products?

A: Some Probiotics, essential oils, ozone products, glutathione, and other products may be heat sensitive. These products should be stored in a cool, dry place, or in the refrigerator as labeled by the manufacturer.

Q: My package arrived warm and the cold pack inside isn’t frozen. Is the product okay?

A: Yes, the product is fine. Heat sensitive products are often sent with cold packs to keep them closer to room temperature for as long as possible while they are shipped. The cold pack will almost always arrive thawed and warm

Q: My heat sensitive product is warm, is it okay?

A: Yes, heat sensitive products can be exposed to higher heat for shorter periods of time and still maintain potency. These products are NOT designed or packaged to be stored at high heat for long periods of time (weeks or months). Cold packs may be included with these products to help keep them cooler for longer during shipment.

Q: Should I store all of my products in the refrigerator or freezer to keep them cold?

A: Not necessarily. The enemies of potency and shelf-life for nutritional supplements are usually oxygen, heat and moisture. Storing a large bottle in the fridge that you will open many times before it is empty will increase the moisture content inside the bottle each time it is opened due to condensation. If the product is not labeled for refrigeration it is better to keep it in a dark, cool and dry place such as a cabinet or pantry. Leave any moisture absorbing packets inside the bottle to maintain dryness inside.

 

SSL/TLS Security

We utilize the state-of-the-art online security features to protect your personal and financial information. All credit card transactions are protected by our own secure certificate and are processed by Sripe, a proven and secure online gateway. However, if you would prefer to speak with our store staff to communicate your financial information, please feel free to call us toll free at 949-600-5100 during our normal business hours Monday-Friday 8:00am-4:30pm PST

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© 2018 Institute for Progressive Medicine, Inc.