The Institute for Progressive Medicine Online Store staff is committed to providing you with physician-quality products and outstanding customer service. Your total satisfaction is our goal.
Unfortunately, due to the nature of the products we sell, we are unable to accept open items for return. If you would like to return an unopened item or if you have received a damaged or defective item in a shipment, please contact us via email when you receive your package and within 15 days of the date of purchase.
- Your name
- Your original order number
- What products you want to return
- What the problem is
If your return request is within the allotted time, we will mail or e-mail you a return label for you to send in your return. You can expect a credit back to your original card used on your order (minus shipping charges) usually within 2-5 business days after we receive your return. We cannot be responsible for any items returned to us that do not arrive at our facility (please insure your package). For returns of a damaged or defective product we will replace the product or issue a full refund at your request.