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New and Returning Patients

All new patient visits are for one hour and all returning patient visits are for thirty minutes. Please remember to bring your insurance card and any relevant information you would like to review with your doctor such as lab results, X-rays, physician reports, prescriptions and supplements you are taking.

Insurance Information & Payments

Payment is due at the time of service. For your convenience, we accept cash, check, Visa and MasterCard. For questions regarding insurance coverage, please call our office at (949) 600-5100.

Cancellations

The time we have reserved for you is valuable and we try our best to keep on schedule. Please notify us within 24 hours of you appointment if you will be unable to make it. We reserve the right to charge for scheduled appointments that are missed or cancelled with less than 24 hours advance notice.

Prescription Requests

We try our best to handle prescription refill requests in a timely manner. If you are requesting a prescription refill, please do not call our office. Instead, ask your pharmacist to fax a prescription refill request form to us at (949) 600-5101. Please allow a minimum of 72 hours from the time of your request for a doctor to review and return the form to your pharmacy. If it has been over a year since your last visit, you may be required to schedule an appointment with your doctor to receive a prescription refill.

Laboratory Results

Please allow 7-10 business days for test results to be run and returned to our office. Some specialized testing may take up to three weeks. Once test results are received, a doctor will review your results and make recommendations. In order to comply with HIPAA federal privacy regulations, we use a special telephone system to report your results. A staff member will explain how to retrieve your results after your first visit with a doctor. If you are having any trouble accessing the system, please contact reception at 949-600-5100. Due to privacy regulations, we cannot fax copies of laboratory results.

The Institute for Progressive Medicine does not fax laboratory results directly to patients. If it has been less than 2 weeks since your labs were drawn, please be patient-- we will send your results as soon as they are reviewed you a doctor.

Before Your IV Therapy

1. Be sure to stay hydrated before receiving any IV infusion, especially if a nurse or doctor has had difficulty accessing your veins in the past. Drink two, 8 once glasses of water before you arrive for your IV therapy and avoid drinks containing caffeine. Caffeine has a diuretic effect and can cause vasoconstriction - making it harder for the nurse to effectively access your vein.


2. Be sure to eat before each chelation or vitamin infusion. Chelation and vitamin drips or pushes may lower your blood sugar which can cause stomach upset. Eating a healthy meal well before, and snacking during your treatment will eliminate any problems caused by reduced blood sugar. It is not necessary to eat before glutathione, plaquex or P-K infusions.

3. Continue to take all vitamins and prescription medications prescribed to you by your doctor during the course of your IV therapy. Chelation may remove some beneficial vitamins and minerals; we recommend that you wait six hours after your chelation infusion is over to take your supplements. To replace trace minerals that may be removed along with toxic metals, it is essential that you supplement daily with trace mineral drops when receiving chelation therapy. Trace minerals are available in our supplement store.

4. Maintain a healthy lifestyle before, during and after your IV treatment. This includes a healthy diet recommended by your doctor, exercise and rest. If you have any questions, please ask your doctor.

5. You must have an appointment before coming in to receive IV therapy. Please call the front desk at (949) 600-5100 to make your appointment or for any cancellations or changes. If you have any questions about chelation therapy or any of our other IV infusions, please ask the nurse or your doctor.

Before your EECP treatment:

1. Arrive 10-15 minutes before your scheduled appointment.
2. Take all medications as ordered.
3. Eat a light meal before your visit. Do not eat or drink (except for medication) for an hour before treatment.
4. Choose clothing that is easy to change. Men should wear jockey shorts and women should wear form-fitting underwear. Wear short socks. Wear a loose, comfortable top with an open neck. We will have blankets and pillows available for you comfort.
5. You may bring music to listen to (a portable CD or tape player with headphones) or a book to read during your treatment.
6. In order to receive the maximum benefit from EECP therapy, we recommend that you do not skip treatments or take breaks between treatments.
7. You must have an advance appointment to receive EECP therapy. Our EECP technician handles all EECP appointments. Please call 949-600-5100 for any cancellations or changes to your schedule.

Information for Parents of Autistic Children

We want you and your child to receive the maximum benefit available from your appointments here at the Institute for Progressive Medicine. It is also necessary for us to maintain a safe and pleasant environment for all of our patients.

It is our office policy that all autistic children be accompanied by two responsible adults during office visits and therapies. This will allow for the most effective utilization of time, and prevent disruption of communication between the parent and the doctor. If necessary, one adult can stay with the child so the other can communicate without being distracted. Please do not allow children to run in the halls or wander around unattended, as this increases the chance of physical injury to both your child and other patients. We thank you for your cooperation and understanding.